Praise Makes a Welcome Treat

Sometimes it’s the things we take for granted that wind up making a big difference to our customers. We aim to give the best service possible on every one of our home installation or repair jobs here at Sharpline Home Services, but it’s always a nice surprise when a customer takes a moment to thank us for the high standards the whole company holds itself to.

I had this happen most recently on a trip to install a generator in Corpus Christi. For us, this was a fairly standard visit during which we make sure to educate the owner on how to use everything properly after the install is complete. But in this case, the customer took the time to check back and thank us because everything went exactly as we said it was going to, and they appreciated us making sure to not disturb their yard even though there were some wet conditions there at the time.

I often get similar comments about our technicians, which is always a nice thing for a business owner to experience because it lets you know that your people are present, listening, and following through on the training they received. It’s also great to pass those kind words on to the techs themselves so they know that they’re delivering exceptional service and making the homeowner feel great in what is most likely a stressful and demanding situation for them. That encouragement ultimately helps them perform their job even better because they have proof that exceptional service matters. It’s especially important for our younger techs to receive that kind of encouragement because it helps them develop confidence in their ability to solve a problem and to engage the customer in the best way possible: on a personal level.

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